Privacy Policy

1. Introduction

This Privacy Policy applies to all the products, services, websites and apps offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil Internet Eireli, Usabilla BV, and other SurveyMonkey affiliates (collectively “SurveyMonkey”), except where otherwise noted. We refer to those products, services, websites, and apps collectively as the “services” in this policy. Unless otherwise noted in your contract, our services are provided by SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Eireli inside of Brazil, and by SurveyMonkey Europe UC everywhere else.

References to “data” in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey responses, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

If you want to identify your data controller please see the “Who is my data controller” section below.

ALTHOUGH THIS POLICY APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE SERVICES IN THE BELOW LIST PLEASE FEEL FREE TO CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE SPECIFIC INFORMATION:

2. Information we collect

2.1 Who are “you”?

We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.

Creators

You hold an account within a SurveyMonkey service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.

Respondents

You have received a survey, form, application, or questionnaire powered by a SurveyMonkey service.

Panelists

You have signed up and agreed to take surveys sent to you by SurveyMonkey on behalf of creators. We deal with panelists in an entirely separate section of our Privacy Policy, which you can read here.

Website Visitor

You are just visiting one of our websites because you are Curious, or you have heard about us from our marketing and sales channels!

2.2 Information we collect about you.

  • Contact Information (for example name or email address).
    You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of SurveyMonkey’s own surveys.
  • Usage information.
    We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.
  • Device and browser data.
    We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device.
  • Information from page tags.
    We use first party and third party cookies and tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by SurveyMonkey or by users through our services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies below and in our Cookies Policy.
  • Log Data.
    Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
  • Referral information.
    If you arrive at a SurveyMonkey website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
  • Information from third parties and integration partners.
    We collect your personal information from third parties where, for example, you give permission to those third parties to share your information with us or where you have made that information publicly available online.

If you are a Creator we may also collect:

Account Information

  • Registration information.
    You need a SurveyMonkey account before you can use SurveyMonkey services. When you register for an account, we collect your first and last name, username, password and email address. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below.
  • Billing information.
    If you make a payment to SurveyMonkey, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder to determine which SurveyMonkey entity with whom you contract and the sales tax, if applicable, to be applied to your purchase.
  • Account settings.
    You can set various preferences and personal details on pages like your account settings page (or in your account settings page for our other products as applicable). For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from SurveyMonkey).